How do I change or cancel a reservation?

Over the phone:

LimoTokyo English Service Disk
*Please provide your reservation and/or passport number.
*If you do not know your reservation and/or passport number, please provide your name and the place and date of your reservation so that we can search for your reservation.
Tel: 090 2318 5194
Open: Mon ~ Fri 09:00 AM ~ 17:00 PM (Closed on weekends and holidays)
*All telephone conversations are recorded for the purpose of improving our services.


Please include the following items:

  1. Whether you are changing or cancelling.
  2. Your reservation and/or passport number.
  3. Your name.
  4. The pick-up location.
  5. The pick-up date and time.
  6. If you are changing your reservation, please provide us with the details of the changes.

E-mail address:

Cancellation Fees

Cancellation charges apply for the cancellation of reservations. If you do not show up without notice more than one hour after the reserved time, this will be regarded as a cancellation. The same amount will be paid by LimoTokyo in the event that a reservation is cancelled by LimoTokyo or a transfer agreement is not made. No such charges apply when reservations are made and cancelled on the same day.

Cancellation Charges Cancellation Date Fee Percent
Up to 10 days prior to the date of transfer Charges do not apply
Up to 7 days prior to the date of transfer 30% of the basic rate
Up to 3 day prior to the date of tranfer 60% of the basic rate
Date of transfer 100% of the basic rate

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