Over the phone:
LimoTokyo English Service Disk
*Please provide your reservation and/or passport number.
*If you do not know your reservation and/or passport number, please provide your name and the place and date of your reservation so that we can search for your reservation.
Tel: 090 2318 5194
Open: Mon ~ Fri 09:00 AM ~ 17:00 PM (Closed on weekends and holidays)
*All telephone conversations are recorded for the purpose of improving our services.
Please include the following items:
- Whether you are changing or cancelling.
- Your reservation and/or passport number.
- Your name.
- The pick-up location.
- The pick-up date and time.
- If you are changing your reservation, please provide us with the details of the changes.
E-mail address: firstname.lastname@example.org
Cancellation charges apply for the cancellation of reservations. If you do not show up without notice more than one hour after the reserved time, this will be regarded as a cancellation. The same amount will be paid by LimoTokyo in the event that a reservation is cancelled by LimoTokyo or a transfer agreement is not made. No such charges apply when reservations are made and cancelled on the same day.
|Cancellation Charges||Cancellation Date||Fee Percent|
|–||Up to 10 days prior to the date of transfer||Charges do not apply|
|–||Up to 7 days prior to the date of transfer||30% of the basic rate|
|–||Up to 3 day prior to the date of tranfer||60% of the basic rate|
|–||Date of transfer||100% of the basic rate|